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Home   |  help   |  Problems with Buyers

Problems with Buyers

I think the Top Bid on My Auction is False
If you think that a bid for your item is not genuine, contact us on members@www.ursouq.com and we can remove the top bid from your auction.
My Buyer hasn’t Contacted Me
If you are having problems making contact with the buyer or the buyer does not respond to your e-mails, send several e-mails over the next few days.
Problems Receiving E-mails
If you have problems receiving mail from other members or from UrSouq it may be because your junk filter is diverting mail to junk.
If you have not heard from your buyer or seller please check your junk mail carefully.
Ensure that you add the UrSouq e-mail address to your contacts list. Mail from us will be sent from this address: mail@www.ursouq.com.
If you have been unable to make contact within a week, or, if you have made contact, but the buyer is refusing to complete the sale, please post feedback.
Traders who frequently refuse to complete transactions will have their membership suspended or terminated.
My Buyer has Placed Bad Feedback About Me
UrSouq will not get involved in disputes between members about feedback.
Once feedback has been posted it cannot be changed.
Please make sure your feedback is fair.
If someone gives you poor feedback it will not affect your trading unless you consistently get poor feedback.
My Buyer is Trying to Negotiate a Lower Price
Through the question and answer facility buyers are allowed to ask you any question regarding your listing.
we do not recommend you making any arrangements to sell an item outside of the auction,  or trying to negotiate a different price after an auction has closed above reserve.
We advise you to stick to the auction selling price, give poor feedback on the buyer and contact us on members@www.ursouq.com. We will record it on file. A buyer who repeatedly tries to negotiate a lower price after the auction close may have his/her membership suspended or terminated.
My Buyer is Being Abusive
Please report bad behaviour of members to UrSouq and we will take appropriate action.
The Seller is Under 18 years old
UrSouq members must be  over 18 years old. Parents may sell items for their children. If you suspect that your seller is under 18 ask if you may deal with his/her parents. If you suspect that a member is under 18 please contact us. using the whistle symbol on the listing.